Privacy Policy

Last updated: 12 August 2026

Safeguard Tree Services respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Safeguard Tree Services collects, uses, stores and discloses personal information when you use our website, request a quote, contact us, submit an enquiry, interact with our advertising, or engage our tree and arboricultural services.

Information We May Collect

Depending on how you interact with us, we may collect personal information including your name, phone number, email address, property address, suburb or postcode, and information you provide about the tree, property or work required. We may also collect photographs, plans or documents you provide in connection with an enquiry or service, information submitted through website contact or quote forms, information submitted through advertising platforms such as Google Ads lead forms, and records of communications between you and Safeguard Tree Services.

When you use our website, certain technical information may also be collected, such as your device type, browser, traffic source, pages visited and website usage information. We generally collect personal information directly from you when you contact us, request a quote, submit a form, communicate with us or engage our services.

How We Use Your Information

We may use your personal information to respond to enquiries and quote requests, contact you regarding requested tree services, arrange site inspections and appointments, prepare quotations, assessments and arborist reports, provide and manage our services, and communicate with you before, during or after work.

Information may also be used to maintain appropriate business and customer records, improve our website and customer experience, understand and measure the effectiveness of our advertising, protect our website and business from misuse or security issues, and comply with applicable legal or regulatory requirements.

We aim to collect only information that is reasonably necessary for our business activities and the services you request.

Website Forms and Advertising Lead Forms

When you submit an enquiry through our website or through a lead form displayed by an advertising platform such as Google Ads, the information you provide may be sent to Safeguard Tree Services so that we can respond to your enquiry.

This information may include your name, telephone number, email address, postcode and information about the tree service you require. Information submitted through a third-party platform may also be processed by that platform in accordance with its own privacy terms and policies.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to understand how visitors use the website, improve website performance and measure the effectiveness of our advertising.

We may use third-party services, including Google Analytics and Google Ads, to help us understand website activity and advertising interactions. These technologies may collect information such as pages visited, approximate location, device and browser information, referring websites, advertising interactions and actions taken on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Disclosure of Personal Information

Safeguard Tree Services does not sell or rent your personal information. We may disclose information where reasonably necessary to operate our business, respond to your enquiry or provide our services.

This may include disclosure to service providers that assist us with website hosting and administration, email and communications, advertising and analytics, information technology, business administration and professional or regulatory requirements. We may also disclose information where required or authorised by law.

Some third-party technology providers may process or store information using infrastructure located outside Australia. Where applicable, information handled by those providers is also subject to their respective privacy practices.

Storage and Security

Safeguard Tree Services takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically through our website, email systems, advertising platforms, business systems or third-party service providers.

While reasonable measures are taken to protect personal information, no method of electronic transmission or storage is completely secure, and absolute security of information transmitted over the internet cannot be guaranteed.

Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve enquiries and meet applicable legal or regulatory obligations.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Access and Correction

You may contact Safeguard Tree Services if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

Privacy Enquiries and Complaints

If you have a question or concern about how Safeguard Tree Services handles your personal information, please contact us using the details provided below. We will consider your enquiry or complaint and take reasonable steps to investigate and respond appropriately.

Depending on the circumstances and whether applicable privacy legislation applies to the business, you may also have rights to make a privacy complaint to the Office of the Australian Information Commissioner.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties. Safeguard Tree Services is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policies of external services you choose to use.

Changes to This Privacy Policy

Safeguard Tree Services may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, services or applicable requirements. The latest version will be published on our website with the date it was last updated.

Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or other privacy-related concerns, please contact Safeguard Tree Services.

Safeguard Tree Services
Phone: 0410 000 825